Directions: You will see four passages, each with three blanks. Under each blank are four answer options. choose the word or phrase that best complete statement.

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Question 1 of 4

DISPUTING A BILL

If you have reason to believe that an item on your bill is wrong or if you need more information about any part of your bill, please contact us by writing to the Customer Service address shown on the front of this statement. We must hear form      1      within 90 days of the dates on the statement. When writing to us about your bill, please include your name and account number and a complete description and explanation of the error you claim. You will not have to pay the amount in  question while we are      2      your claim. We need to receive your explanation in writing, however If you have any questions about the procedure, please telephone the Customer Service office for      3      with making your claim.

Question 1 of 4

Question 2 of 4

February 6, 20xx

To Whom It May Concern:

This is to serve as a letter of reference for Ms. Alicia Maldonado, who worked for us from January until November of last year. During her time with us Ms. Maldonado proved herself to be a reliable and responsible worker. We      1      always count on her to get the job done well and on time. She acquired many job skills while working with us and was capable of taking on more responsibilities. In fact, I planned to give her a      2      but, unfortunately for us, she decided to leave the company for personal reasons. I understand that her husband's company transferred him to a position in another city. We miss Maldonado's contributions to our work and were very sorry to see      3      go. I believe Ms.Maldonado would be a great asset to any company.

Sincerely,

Maria Taylor

Question 2 of 4

Question 3 of 4

To: All Personal

From: Simon Shumlin, Office Manager

Re: Office Supply Requests

As of today, a new policy regarding the distribution of office supplies has been instituted. Unlimited entry to the supply closet is no longer allowed. Any staff member requiring supplies must make a request using the new Office Supply Request Form, available from my office. The form      1      completely and include the signature of the department head. Supplies requested by 3:00 P.M. Friday will be distributed by my assistant the      2      Monday. We believe that this policy is the best way to ensure that everyone will have the supplies that they need available when they need them. Thank you for your      3     .

Question 3 of 4

Question 4 of 4

Many people are interested in making their and offices more environmentally friendly. However they hesitate to put in alternative energy systems such as solar panels because of the high cost of installation. Alternative energy systems may actually be more      1      than is commonly believed. In looking for ways to reduce costs, it is important to start with a thorough energy analysis of your home or office. An energy expert can help you      2      how much power you actually need. Reducing your power needs may be as      3      as buying a few energy-efficient appliances. With reduced energy needs, you may be able to install a smaller alternative energy system, thus saving hundreds of dollars.
 

Question 4 of 4