You will see four passages, each with three blanks. Under each blank are four answer options. choose the word or phrase that best complete statement.

 

 

 25%

Question 1 of 4

Villa Market Department Store  has been hit hard by the current recession. Sales have been      1      at a rapid rate. "Fewer and fewer customer are coming into the store, " says Filipo Rachel, floor manager at Villa Market. Ms. Rachel explained that earning during the past fiscal year were the worst the store had ever seen since it opened for business 20 year ago. She went on to say, "The worst part of it is that we have had to      2      a number of fine employees." Job loss is becoming a more widespread problem as the recession deepens, and applications for unemployment      3      are on the rise. Villa Market is just one more in a long list of local business that have been falling victim to the current economic crisis.

Question 1 of 4

Question 2 of 4

April 17 , 20--

Alexandria Lucy

Pet Supply Company

3774 State Street

Westminister, VA 22901

Dear Ms. Lucy.

This is to serve a letter of recommendation for Robert William, a former employee of my company, PT, Inc. Mr. William      1      for my company for three years, from June of 20-- until he left to continue his university studies two years ago. Mr. William was a great asset to my company. He always fulfilled his responsibilities in a careful and thorough manner. He was also extremely      2      . We could always count on him to do what he promised to do. He was eager to pursue professional development opportunities and attended a number of training workshops while employed by PT. His upbeat personality was also a great addition to our workplace. I think everyone on the PT staff would agree that it was indeed a pleasure to work with      3      .

I highly recommend Mr. William for the position he has applied for at your company.

if you have any questions, please don't hesitate to contact me.

Question 2 of 4

Question 3 of 4

 

STORE POLICY REGARDING RETURNED MERCHANDISE

Customer satisfaction is our top priority. If you are dissatisfied with your purchase for any reason, you may return it to the store for a full      1      .

no questions asked, providing the following conditions are met :
  • The item is returned with its original packaging intact.
  • The item is accompanied by the store receipt.
  • The item is returned within 30 days of purchase.
Customers returning items after 30 days within 90 days of purchase or without      2      original packaging will receive store credit. We are sorry but we cannot accept returns on items after 90 days of the purchase date or without a store receipt. Any questions about the return policy should      3      to the Management Office.

Question 3 of 4

Question 4 of 4

Falcon View Office Complex has several office spaces for rent. Falcon View is      1      located near several bus line and just a short,five - block walk from the subway station. Your clients who drive will never have to worry about finding a place to park. Falcon View has      2      visitor parking. Tenant parking is also available for an additional monthly fee. Rent start at $2 per square foot, all utilities included. Six-month, one-year, and five-year leases are available.      3      this opportunity to locate your business in the city's prime office building. Call our leasing office today to make an appointment to visit Falcon View and find out why it has become the city's most desirable business location.

Question 4 of 4