Directions : You will hear a talk given by  single speaker. You will see three questions on each talk, each with four possible answers. Choose the best answers to each question.

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Question 1 of 15

Thank you for calling West Regional Electrical Utilities Company. Your call is important to us. Our regular office hours are 7 : 00 A.M. until 9 : 00 P.M., Monday through Friday. If you are calling outside of office hours, please press zero to leave a message. To report a power outage or other emergency, press 1. For billing questions, press 2. To open a new account, press 3. To hear this message in Spanish, press 4. To repeat this message, press 5. If you wish to speak directly with a customer service representative, please stay on the line, and your call will be answered in turn.



What time does the office open ?

Question 1 of 15

Question 2 of 15

Thank you for calling West Regional Electrical Utilities Company. Your call is important to us. Our regular office hours are 7 : 00 A.M. until 9 : 00 P.M., Monday through Friday. If you are calling outside of office hours, please press zero to leave a message. To report a power outage or other emergency, press 1. For billing questions, press 2. To open a new account, press 3. To hear this message in Spanish, press 4. To repeat this message, press 5. If you wish to speak directly with a customer service representative, please stay on the line, and your call will be answered in turn.



How can a caller open an account ?

Question 2 of 15

Question 3 of 15

Thank you for calling West Regional Electrical Utilities Company. Your call is important to us. Our regular office hours are 7 : 00 A.M. until 9 : 00 P.M., Monday through Friday. If you are calling outside of office hours, please press zero to leave a message. To report a power outage or other emergency, press 1. For billing questions, press 2. To open a new account, press 3. To hear this message in Spanish, press 4. To repeat this message, press 5. If you wish to speak directly with a customer service representative, please stay on the line, and your call will be answered in turn.



What can a caller do by pressing 2 ?

Question 3 of 15

Question 4 of 15

This is your early-morning traffic update. Traffic is moving smoothly throughout the region with the exception of Highway 10 near the approach to the White River Bridge. Because of repairs, the bridge is closed and all traffic is being rerouted down Park Avenue to the City Tunnel. Expect delays in this area of up to 20 minutes during the morning rush hour. Unfortunately, this situation may continue for several more months, as repairs aren't due to be completed until early September. Tune in for the next traffic update at 9 : 00.



What is the main purpose of this talk ?

Question 4 of 15

Question 5 of 15

This is your early-morning traffic update. Traffic is moving smoothly throughout the region with the exception of Highway 10 near the approach to the White River Bridge. Because of repairs, the bridge is closed and all traffic is being rerouted down Park Avenue to the City Tunnel. Expect delays in this area of up to 20 minutes during the morning rush hour. Unfortunately, this situation may continue for several more months, as repairs aren't due to be completed until early September. Tune in for the next traffic update at 9 : 00.



What is being repaired ?

Question 5 of 15

Question 6 of 15

This is your early-morning traffic update. Traffic is moving smoothly throughout the region with the exception of Highway 10 near the approach to the White River Bridge. Because of repairs, the bridge is closed and all traffic is being rerouted down Park Avenue to the City Tunnel. Expect delays in this area of up to 20 minutes during the morning rush hour. Unfortunately, this situation may continue for several more months, as repairs aren't due to be completed until early September. Tune in for the next traffic update at 9 : 00.



When will the repairs be finished ?

Question 6 of 15

Question 7 of 15

Are you looking for a batter career ? Why not try the exciting field of law ? In just six short months, you can become a legal assistant. That's right! At the Legal Training Institute, we prepare you to work in any law office, assisting with document preparation, research, computer data entry, and customer service. Our evening and weekend class schedule is designed for busy people like you who all day, and our low, low prices, starting at just $500 for introductory-level classes, will fit any any budget. Call now to find out if a career as a legal assistant is right for you. Already convinced ? Visit our website to download an application and start studying as soon as next week.



What kind of job does this school train for ?

Question 7 of 15

Question 8 of 15

Are you looking for a batter career ? Why not try the exciting field of law ? In just six short months, you can become a legal assistant. That's right! At the Legal Training Institute, we prepare you to work in any law office, assisting with document preparation, research, computer data entry, and customer service. Our evening and weekend class schedule is designed for busy people like you who all day, and our low, low prices, starting at just $500 for introductory-level classes, will fit any any budget. Call now to find out if a career as a legal assistant is right for you. Already convinced ? Visit our website to download an application and start studying as soon as next week.



How many months does the course last ?

Question 8 of 15

Question 9 of 15

Are you looking for a batter career ? Why not try the exciting field of law ? In just six short months, you can become a legal assistant. That's right! At the Legal Training Institute, we prepare you to work in any law office, assisting with document preparation, research, computer data entry, and customer service. Our evening and weekend class schedule is designed for busy people like you who all day, and our low, low prices, starting at just $500 for introductory-level classes, will fit any any budget. Call now to find out if a career as a legal assistant is right for you. Already convinced ? Visit our website to download an application and start studying as soon as next week.



How can someone get an application ?

Question 9 of 15

Question 10 of 15

Good afternoon. Flight 546 to Honolulu is about to begin boarding at Gate 11. All passengers for Honolulu, please approach Gate 11 now. We will board passengers with small children first, and then we will begin boarding from the back of the plane, starting with Rows 30 to 35. Please remember, only one piece of carry-on luggage, excluding purses and coats, is allowed. Passengers are asked to check extra luggage with the gate attendant. Have a pleasant trip and thank you for flying with us.



Where would this announcement be heard ?

Question 10 of 15

Question 11 of 15

Good afternoon. Flight 546 to Honolulu is about to begin boarding at Gate 11. All passengers for Honolulu, please approach Gate 11 now. We will board passengers with small children first, and then we will begin boarding from the back of the plane, starting with Rows 30 to 35. Please remember, only one piece of carry-on luggage, excluding purses and coats, is allowed. Passengers are asked to check extra luggage with the gate attendant. Have a pleasant trip and thank you for flying with us.



Which gate should passengers go to ?

Question 11 of 15

Question 12 of 15

Good afternoon. Flight 546 to Honolulu is about to begin boarding at Gate 11. All passengers for Honolulu, please approach Gate 11 now. We will board passengers with small children first, and then we will begin boarding from the back of the plane, starting with Rows 30 to 35. Please remember, only one piece of carry-on luggage, excluding purses and coats, is allowed. Passengers are asked to check extra luggage with the gate attendant. Have a pleasant trip and thank you for flying with us.



Who will get on first ?

Question 12 of 15

Question 13 of 15

Don't miss the annual Summer Fun Festival coming up next month. Games, food, dancing, and crafts will be available to all at the City Fairgrounds from Thursday, July 15 through Sunday, July 18, all for the low, low admission price of twenty dollars. Thursday night's opening ceremonies are free and open to the public and will feature a special concert performed by local musicians. Remember, this event is free, but tickets must be reserved in advance. Call the Public Events Office to reserve your tickets now.



When was this announcement being made ?

Question 13 of 15

Question 14 of 15

Don't miss the annual Summer Fun Festival coming up next month. Games, food, dancing, and crafts will be available to all at the City Fairgrounds from Thursday, July 15 through Sunday, July 18, all for the low, low admission price of twenty dollars. Thursday night's opening ceremonies are free and open to the public and will feature a special concert performed by local musicians. Remember, this event is free, but tickets must be reserved in advance. Call the Public Events Office to reserve your tickets now.



When will the festival begin ?

Question 14 of 15

Question 15 of 15

Don't miss the annual Summer Fun Festival coming up next month. Games, food, dancing, and crafts will be available to all at the City Fairgrounds from Thursday, July 15 through Sunday, July 18, all for the low, low admission price of twenty dollars. Thursday night's opening ceremonies are free and open to the public and will feature a special concert performed by local musicians. Remember, this event is free, but tickets must be reserved in advance. Call the Public Events Office to reserve your tickets now.



What will happen on Thursday night ?

Question 15 of 15