Directions : You will hear a talk given by single speaker. You will see three questions on each talk, each with four possible answers. Choose the best answers to each question.

1. Thank you for calling Union Savings. To access information about your personal savings of checking account, press 1. Please have your account number and PIN ready. To learn about the service Union Saving has to offer, press 2. To leave a message for a specific bank staff member, dial that person's extension number. Press 3 to hear a list of extension numbers. To speak with a customer service representative. please stay on the line.



Where is the message from ?
2. Thank you for calling Union Savings. To access information about your personal savings of checking account, press 1. Please have your account number and PIN ready. To learn about the service Union Saving has to offer, press 2. To leave a message for a specific bank staff member, dial that person's extension number. Press 3 to hear a list of extension numbers. To speak with a customer service representative. please stay on the line.



How can you hear information about your account ?
3. Thank you for calling Union Savings. To access information about your personal savings of checking account, press 1. Please have your account number and PIN ready. To learn about the service Union Saving has to offer, press 2. To leave a message for a specific bank staff member, dial that person's extension number. Press 3 to hear a list of extension numbers. To speak with a customer service representative. please stay on the line.



What happens if you press 2 ?
4. A new study suggests that secretaries may be more efficient than their managers. Evidence comes from the fact that secretaries have to keep track of the schedules of several managers, control the department record keeping, type letters, and coordinate events such as meetings and conferences. Even managers admit that work is easier with their secretaries' help. This study was carried out over a period of six months at 75 different business around the country, with the cooperation of 250 secretaries and 100 managers.



What is the main purpose of this talk ?
5. A new study suggests that secretaries may be more efficient than their managers. Evidence comes from the fact that secretaries have to keep track of the schedules of several managers, control the department record keeping, type letters, and coordinate events such as meetings and conferences. Even managers admit that work is easier with their secretaries' help. This study was carried out over a period of six months at 75 different business around the country, with the cooperation of 250 secretaries and 100 managers.



What do managers say ?
6. A new study suggests that secretaries may be more efficient than their managers. Evidence comes from the fact that secretaries have to keep track of the schedules of several managers, control the department record keeping, type letters, and coordinate events such as meetings and conferences. Even managers admit that work is easier with their secretaries' help. This study was carried out over a period of six months at 75 different business around the country, with the cooperation of 250 secretaries and 100 managers.



How many secretaries participated in the study ?
7. We will be happy to take your catalog order by phone. For faster ordering, complete the order form in the catalog, including size, color, and item number. Please have your credit card number handy. If you are ready to place your order now, please stay on the line and the next available customer service representative will take your order. The current wait time is 16 minutes. You may continue to hold or try again later.



What is the fastest way to order over the phone ?
8. We will be happy to take your catalog order by phone. For faster ordering, complete the order form in the catalog, including size, color, and item number. Please have your credit card number handy. If you are ready to place your order now, please stay on the line and the next available customer service representative will take your order. The current wait time is 16 minutes. You may continue to hold or try again later.



What else is needed to complete the order ?
9. We will be happy to take your catalog order by phone. For faster ordering, complete the order form in the catalog, including size, color, and item number. Please have your credit card number handy. If you are ready to place your order now, please stay on the line and the next available customer service representative will take your order. The current wait time is 16 minutes. You may continue to hold or try again later.



How long will the caller have to wait to place an order ?
10. Joe's Restaurant has openings for waiters, cooks, and hostesses. If you have experience in the food service industry, one of these job is right for you. Good pay and benefits for full-time employees. To apply, call Marina at 843-2000, Monday through Friday between noon and 5:00 P.M., or weekends between 8:00 and 11:30 A.M.



Which of the following jobs is NOT advertised ?
11. Joe's Restaurant has openings for waiters, cooks, and hostesses. If you have experience in the food service industry, one of these job is right for you. Good pay and benefits for full-time employees. To apply, call Marina at 843-2000, Monday through Friday between noon and 5:00 P.M., or weekends between 8:00 and 11:30 A.M.



What sort of experience should applications have ?
12. Joe's Restaurant has openings for waiters, cooks, and hostesses. If you have experience in the food service industry, one of these job is right for you. Good pay and benefits for full-time employees. To apply, call Marina at 843-2000, Monday through Friday between noon and 5:00 P.M., or weekends between 8:00 and 11:30 A.M.



When is a good time to call to apply for a job ?
13. We can expect rain and sleet this morning. with snow developing by noon and continuing throughout the afternoon. Strong winds tonight with falling snow will create a visibility hazard for drivers. The skies should clear up by late tomorrow morning, and then we can expect sunny skies but cold temperatures for the next few days. More stormy conditions are expected to move in by early Sunday.



What weather condition will develop by noon ?
14. We can expect rain and sleet this morning. with snow developing by noon and continuing throughout the afternoon. Strong winds tonight with falling snow will create a visibility hazard for drivers. The skies should clear up by late tomorrow morning, and then we can expect sunny skies but cold temperatures for the next few days. More stormy conditions are expected to move in by early Sunday.



What problem can drivers expect tonight ?
15. We can expect rain and sleet this morning. with snow developing by noon and continuing throughout the afternoon. Strong winds tonight with falling snow will create a visibility hazard for drivers. The skies should clear up by late tomorrow morning, and then we can expect sunny skies but cold temperatures for the next few days. More stormy conditions are expected to move in by early Sunday.



When will there be another storm ?