Directions: You will see single and double reading passages followed by several questions. Each question has four answers. Choose the best answer question and fill in the corresponding oval on your answer sheet.

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Question 1 of 26

Does Your business need more business ?

Advertise in the Daily Hilton's Business Directory

Your ad will reach over 75,000 readers who need
your services. Carpenters, plumbers, landscapers,
bookkeepers, cleaners, and organizers are just
some of the service providers who have found
advertising in the Daily Hilton newspaper to
be a worthwhile investment.

Call 482-9872 to place your ad.
Ad are just $.50 per line per day.

Who would be interested in this ad ?

Question 1 of 26

Question 2 of 26

Does Your business need more business ?

Advertise in the Daily Hilton's Business Directory

Your ad will reach over 75,000 readers who need
your services. Carpenters, plumbers, landscapers,
bookkeepers, cleaners, and organizers are just
some of the service providers who have found
advertising in the Daily Hilton newspaper to
be a worthwhile investment.

Call 482-9872 to place your ad.
Ad are just $.50 per line per day.

What would be the cost to run a 10-line ad for five days ?

Question 2 of 26

Question 3 of 26

The Business and Industry Association will host a meeting to discuss business policy with local government officials next week. This event, which takes place each November, gives business and political leaders the  opportunity to discuss business and economic concerns that will have an impact over the coming year, and to set the agenda for the next year's business regulation policy. A summary of the discussion will be provided to all members of the Business and Industry Association as well as to political representatives, and will be reported in this newsletter as well.

The meeting will take place at the Tinmouth Hotel on November 15 from 9 : 00 A.M. until noon. After the meeting a luncheon will be served to all participants. Afterward Dr. Myrtle Pleasance of the Business Research Institute will address the audience on the topic of Analyzing Client Behavior. All members of the Business and Industry Association are encouraged to attend and can register by calling 583-9261 or visiting www.busind.org.
How often does the meeting take place ?

Question 3 of 26

Question 4 of 26

The Business and Industry Association will host a meeting to discuss business policy with local government officials next week. This event, which takes place each November, gives business and political leaders the  opportunity to discuss business and economic concerns that will have an impact over the coming year, and to set the agenda for the next year's business regulation policy. A summary of the discussion will be provided to all members of the Business and Industry Association as well as to political representatives, and will be reported in this newsletter as well.

The meeting will take place at the Tinmouth Hotel on November 15 from 9 : 00 A.M. until noon. After the meeting a luncheon will be served to all participants. Afterward Dr. Myrtle Pleasance of the Business Research Institute will address the audience on the topic of Analyzing Client Behavior. All members of the Business and Industry Association are encouraged to attend and can register by calling 583-9261 or visiting www.busind.org.
Who will participate in the discussion ?

Question 4 of 26

Question 5 of 26

The Business and Industry Association will host a meeting to discuss business policy with local government officials next week. This event, which takes place each November, gives business and political leaders the  opportunity to discuss business and economic concerns that will have an impact over the coming year, and to set the agenda for the next year's business regulation policy. A summary of the discussion will be provided to all members of the Business and Industry Association as well as to political representatives, and will be reported in this newsletter as well.

The meeting will take place at the Tinmouth Hotel on November 15 from 9 : 00 A.M. until noon. After the meeting a luncheon will be served to all participants. Afterward Dr. Myrtle Pleasance of the Business Research Institute will address the audience on the topic of Analyzing Client Behavior. All members of the Business and Industry Association are encouraged to attend and can register by calling 583-9261 or visiting www.busind.org.
What will happen right after the luncheon ?

Question 5 of 26

Question 6 of 26

Chill Corp. Credit Card
Disputed Item Claim Form

Please complete all items on this form and sign it before mailing. Do not include your credit card payment. This claim form must be sent in a separate envelope.

Name : Helena Loly

Date : March 25,20--

Amount Disputed : $115

Merchant : Online Office Supplies, Inc.

I have examined my statement and disputing a charge made to my account for the following reason :

           This purchase was not made by me or by any other person authorized to use my card.

    X    The amount shown on my statement is different from the amount I was charged at the time of purchase

was      #75      .

(Enclose a copy of the sales receipt.)

           The item was to be shipped to me by mail. Expected delivery date            .

(This claim cannot be made until 30 days after the expected delivery date.)

           The merchandise I purchased was defective and returned by me to the merchant.

Return date                       . (Enclose copy of return receipt or postal receipt.)

Signature : Helena Loly

 
What is this form for ?

Question 6 of 26

Question 7 of 26

Chill Corp. Credit Card
Disputed Item Claim Form

Please complete all items on this form and sign it before mailing. Do not include your credit card payment. This claim form must be sent in a separate envelope.

Name : Helena Loly

Date : March 25,20--

Amount Disputed : $115

Merchant : Online Office Supplies, Inc.

I have examined my statement and disputing a charge made to my account for the following reason :

           This purchase was not made by me or by any other person authorized to use my card.

    X    The amount shown on my statement is different from the amount I was charged at the time of purchase

was      #75      .

(Enclose a copy of the sales receipt.)

           The item was to be shipped to me by mail. Expected delivery date            .

(This claim cannot be made until 30 days after the expected delivery date.)

           The merchandise I purchased was defective and returned by me to the merchant.

Return date                       . (Enclose copy of return receipt or postal receipt.)

Signature : Helena Loly

 
What should Ms. Loly enclose with the form ?

Question 7 of 26

Question 8 of 26

Chill Corp. Credit Card
Disputed Item Claim Form

Please complete all items on this form and sign it before mailing. Do not include your credit card payment. This claim form must be sent in a separate envelope.

Name : Helena Loly

Date : March 25,20--

Amount Disputed : $115

Merchant : Online Office Supplies, Inc.

I have examined my statement and disputing a charge made to my account for the following reason :

           This purchase was not made by me or by any other person authorized to use my card.

    X    The amount shown on my statement is different from the amount I was charged at the time of purchase

was      #75      .

(Enclose a copy of the sales receipt.)

           The item was to be shipped to me by mail. Expected delivery date            .

(This claim cannot be made until 30 days after the expected delivery date.)

           The merchandise I purchased was defective and returned by me to the merchant.

Return date                       . (Enclose copy of return receipt or postal receipt.)

Signature : Helena Loly

 
The word examined in line 9 is closest in meaning to

Question 8 of 26

Question 9 of 26

Chill Corp. Credit Card
Disputed Item Claim Form

Please complete all items on this form and sign it before mailing. Do not include your credit card payment. This claim form must be sent in a separate envelope.

Name : Helena Loly

Date : March 25,20--

Amount Disputed : $115

Merchant : Online Office Supplies, Inc.

I have examined my statement and disputing a charge made to my account for the following reason :

           This purchase was not made by me or by any other person authorized to use my card.

    X    The amount shown on my statement is different from the amount I was charged at the time of purchase

was      #75      .

(Enclose a copy of the sales receipt.)

           The item was to be shipped to me by mail. Expected delivery date            .

(This claim cannot be made until 30 days after the expected delivery date.)

           The merchandise I purchased was defective and returned by me to the merchant.

Return date                       . (Enclose copy of return receipt or postal receipt.)

Signature : Helena Loly

 
According to Ms. Loly, how much should she pay ?

Question 9 of 26

Question 10 of 26

Ming & Associates

1800 Pacific Boulevard

Sydney

April 10, 20--
Harper Ulger
Box 86449
Sydney

Dear Mr. Ulger,

Thank you for sending us your résumé. Your qualifications are impressive. Unfortunately, we are rarely in the position of hiring full-time employee. We do, however, frequently have a need for consultants to work on temporary assignments. We are often looking for professionals with your background and skills to work on certain projects. If you would be interested in a temporary consulting position, please let me know. I will then keep your résumé on file and notify you when a suitable assignment becomes available. Again, thank you for thinking of us. I will look forward to hearing from you.

Sincerely,

Mayra Kacia

Human Resources Coordinator
Why did Mr. Ulger write to the Ming & Associates company ?

Question 10 of 26

Question 11 of 26

Ming & Associates

1800 Pacific Boulevard

Sydney

April 10, 20--
Harper Ulger
Box 86449
Sydney

Dear Mr. Ulger,

Thank you for sending us your résumé. Your qualifications are impressive. Unfortunately, we are rarely in the position of hiring full-time employee. We do, however, frequently have a need for consultants to work on temporary assignments. We are often looking for professionals with your background and skills to work on certain projects. If you would be interested in a temporary consulting position, please let me know. I will then keep your résumé on file and notify you when a suitable assignment becomes available. Again, thank you for thinking of us. I will look forward to hearing from you.

Sincerely,

Mayra Kacia

Human Resources Coordinator
What does Ms. Kacia ask Mr Ulger to do ?

Question 11 of 26

Question 12 of 26

Central Power Company
Account #4885 9965 0066 43
Notification of Discontinuation of Service

Payment on your electric bill is now more than 30 days overdue. In compliance with National Regulation #50504, if we do not receive payment within 10 business days, we will discontinue your service. We must receive payment of $85 due on your bill plus a $15 late fee before August 31 to avoid interruption of service. Once disconnection has occurred, all outstanding charges must be paid in addition to a $50 reconnection fee before we can résumé your service. You may be eligible for a monthly installment plan. Please contact our Customer Service office to discuss financing options

See the reverse side of this notice for a complete explanation
of our rights and obligations under National Regulation #50504

What is the purpose of this notice ?

Question 12 of 26

Question 13 of 26

Central Power Company
Account #4885 9965 0066 43
Notification of Discontinuation of Service

Payment on your electric bill is now more than 30 days overdue. In compliance with National Regulation #50504, if we do not receive payment within 10 business days, we will discontinue your service. We must receive payment of $85 due on your bill plus a $15 late fee before August 31 to avoid interruption of service. Once disconnection has occurred, all outstanding charges must be paid in addition to a $50 reconnection fee before we can résumé your service. You may be eligible for a monthly installment plan. Please contact our Customer Service office to discuss financing options

See the reverse side of this notice for a complete explanation
of our rights and obligations under National Regulation #50504

If the customer pays before August 31, how much will he owe ?

Question 13 of 26

Question 14 of 26

Central Power Company
Account #4885 9965 0066 43
Notification of Discontinuation of Service

Payment on your electric bill is now more than 30 days overdue. In compliance with National Regulation #50504, if we do not receive payment within 10 business days, we will discontinue your service. We must receive payment of $85 due on your bill plus a $15 late fee before August 31 to avoid interruption of service. Once disconnection has occurred, all outstanding charges must be paid in addition to a $50 reconnection fee before we can résumé your service. You may be eligible for a monthly installment plan. Please contact our Customer Service office to discuss financing options

See the reverse side of this notice for a complete explanation
of our rights and obligations under National Regulation #50504

How can the customer find out about financing ?

Question 14 of 26

Question 15 of 26

Central Power Company
Account #4885 9965 0066 43
Notification of Discontinuation of Service

Payment on your electric bill is now more than 30 days overdue. In compliance with National Regulation #50504, if we do not receive payment within 10 business days, we will discontinue your service. We must receive payment of $85 due on your bill plus a $15 late fee before August 31 to avoid interruption of service. Once disconnection has occurred, all outstanding charges must be paid in addition to a $50 reconnection fee before we can résumé your service. You may be eligible for a monthly installment plan. Please contact our Customer Service office to discuss financing options

See the reverse side of this notice for a complete explanation
of our rights and obligations under National Regulation #50504

The word résumé in line 7 is closest in meaning to

Question 15 of 26

Question 16 of 26

Local officials have finally reached an agreement with the Smithson Development Company regarding the construction of a new shopping mall in the Billings Bay neighborhood. A contract was signed last night, and construction is slated to begin in six months. The Smithson Development Company originally purchased the land for the mall four years ago from a horse farmer. The road to approval has been a long one. Plans for the mall have been protested by environmental groups and local residents. however, after modifying plans several times and including many environmentally friendly features as part of the construction, Smithson was finally able to win the approval of the city council.

The Billings Bay Mall will be the largest by far in our area. Space is planned for 250 retail shops as well as two large department stores, 20 restaurants, café, and snack shop, a 10-screen movie theater, an indoor play area, classroom space for the local community college, and a small walk-in health clinic. There will also be a 750-car underground parking garage, as well as space for at least twice as many cars in outdoor parking areas. Smithson estimates that once work on the new mall begins, according to the aforementioned schedule, construction will take no more than one year to complete. Plans for a grand opening are already under way.
Who is not in favor of the new shopping mall ?

Question 16 of 26

Question 17 of 26

Local officials have finally reached an agreement with the Smithson Development Company regarding the construction of a new shopping mall in the Billings Bay neighborhood. A contract was signed last night, and construction is slated to begin in six months. The Smithson Development Company originally purchased the land for the mall four years ago from a horse farmer. The road to approval has been a long one. Plans for the mall have been protested by environmental groups and local residents. however, after modifying plans several times and including many environmentally friendly features as part of the construction, Smithson was finally able to win the approval of the city council.

The Billings Bay Mall will be the largest by far in our area. Space is planned for 250 retail shops as well as two large department stores, 20 restaurants, café, and snack shop, a 10-screen movie theater, an indoor play area, classroom space for the local community college, and a small walk-in health clinic. There will also be a 750-car underground parking garage, as well as space for at least twice as many cars in outdoor parking areas. Smithson estimates that once work on the new mall begins, according to the aforementioned schedule, construction will take no more than one year to complete. Plans for a grand opening are already under way.
Which one of the following things will customers NOT be able to do at the mall ?

Question 17 of 26

Question 18 of 26

Local officials have finally reached an agreement with the Smithson Development Company regarding the construction of a new shopping mall in the Billings Bay neighborhood. A contract was signed last night, and construction is slated to begin in six months. The Smithson Development Company originally purchased the land for the mall four years ago from a horse farmer. The road to approval has been a long one. Plans for the mall have been protested by environmental groups and local residents. however, after modifying plans several times and including many environmentally friendly features as part of the construction, Smithson was finally able to win the approval of the city council.

The Billings Bay Mall will be the largest by far in our area. Space is planned for 250 retail shops as well as two large department stores, 20 restaurants, café, and snack shop, a 10-screen movie theater, an indoor play area, classroom space for the local community college, and a small walk-in health clinic. There will also be a 750-car underground parking garage, as well as space for at least twice as many cars in outdoor parking areas. Smithson estimates that once work on the new mall begins, according to the aforementioned schedule, construction will take no more than one year to complete. Plans for a grand opening are already under way.
How many cars will be able to park in the outdoor parking lot ?

Question 18 of 26

Question 19 of 26

Local officials have finally reached an agreement with the Smithson Development Company regarding the construction of a new shopping mall in the Billings Bay neighborhood. A contract was signed last night, and construction is slated to begin in six months. The Smithson Development Company originally purchased the land for the mall four years ago from a horse farmer. The road to approval has been a long one. Plans for the mall have been protested by environmental groups and local residents. however, after modifying plans several times and including many environmentally friendly features as part of the construction, Smithson was finally able to win the approval of the city council.

The Billings Bay Mall will be the largest by far in our area. Space is planned for 250 retail shops as well as two large department stores, 20 restaurants, café, and snack shop, a 10-screen movie theater, an indoor play area, classroom space for the local community college, and a small walk-in health clinic. There will also be a 750-car underground parking garage, as well as space for at least twice as many cars in outdoor parking areas. Smithson estimates that once work on the new mall begins, according to the aforementioned schedule, construction will take no more than one year to complete. Plans for a grand opening are already under way.
When will construction of the mall probably be completed ?

Question 19 of 26

Question 20 of 26

SALE ! SALE ! SALE !

Patton's announces its biggest sale of the year.
We have slashed prices on select items throughout the store.

  • Pinter ink cartridges-buy one at $30, get the second one at 50% off
  • Photocopier paper-buy one pack of 500 sheets, get the second one free
  • Jumbo pack notebooks-25% each pack of 10
  • Desk organizers-Assorted colors, 15% off
  • Office desks and computer stands-35% off
  • Super-Comfort brand desk chairs-Assorted colors, 50% off

Hurry on down to Patton's.
With deals like these, items will fly right off the shelves!

Sale ends Saturday.

What kind of business is Patton's ?

Question 20 of 26

Question 21 of 26

SALE ! SALE ! SALE !

Patton's announces its biggest sale of the year.
We have slashed prices on select items throughout the store.

  • Pinter ink cartridges-buy one at $30, get the second one at 50% off
  • Photocopier paper-buy one pack of 500 sheets, get the second one free
  • Jumbo pack notebooks-25% each pack of 10
  • Desk organizers-Assorted colors, 15% off
  • Office desks and computer stands-35% off
  • Super-Comfort brand desk chairs-Assorted colors, 50% off

Hurry on down to Patton's.
With deals like these, items will fly right off the shelves!

Sale ends Saturday.

How much would a customer spend for two ink cartridges ?

Question 21 of 26

Question 22 of 26

SALE ! SALE ! SALE !

Patton's announces its biggest sale of the year.
We have slashed prices on select items throughout the store.

  • Pinter ink cartridges-buy one at $30, get the second one at 50% off
  • Photocopier paper-buy one pack of 500 sheets, get the second one free
  • Jumbo pack notebooks-25% each pack of 10
  • Desk organizers-Assorted colors, 15% off
  • Office desks and computer stands-35% off
  • Super-Comfort brand desk chairs-Assorted colors, 50% off

Hurry on down to Patton's.
With deals like these, items will fly right off the shelves!

Sale ends Saturday.

What does Patton assume about the sale ?

Question 22 of 26

Question 23 of 26

Westman Engergy Associates

54 East Putnam Avenue
Riverside

June 8, 20--

Peggie Peace
P.O. Box 16
Riverside

Dear Ms. Peace

Thank you for your letter of May 25. I am very happy to respond to your questions about our services. Westman Energy Associates conducts energy audits of businesses with the aim of helping our customers heat and cool their buildings more efficiently. Typically, we begin by inspecting furnaces, air-conditioning units, and heating and cooling ducts for efficient operation and compatibility with your heating and cooling needs. We then conduct a thorough inspection of the building itself, both inside and outside, for places where air can enter and escape. We focus on outside doors and windows, outside walls and the roof.

Within a week of our visit, we send a complete written report with an evaluation of your building's strengths and weaknesses. We also include a list of suggested upgrades with their estimated costs as well as estimated savings in heating/cooling costs. We follow up with a phone call to ensure that you understand each detail and to address any concerns you may have. An audit of a building of your size would take about eight hours to complete. We would charge $1500 for the audit, including the written report and follow-up call. Any further consulting you may require beyond that would be charged at our hourly rate of $175 an hour.

Please let me know if you have any further questions. You can reach me by phone at 492-0983. Call that same number if you would like to schedule an audit for your building. We are currently making appointments for next month. Thank you for contacting Westman.

Sincerely,

Kally Haze

Energy Consultant
Why did Ms. Haze write this letter ?

Question 23 of 26

Question 24 of 26

Westman Engergy Associates

54 East Putnam Avenue
Riverside

June 8, 20--

Peggie Peace
P.O. Box 16
Riverside

Dear Ms. Peace

Thank you for your letter of May 25. I am very happy to respond to your questions about our services. Westman Energy Associates conducts energy audits of businesses with the aim of helping our customers heat and cool their buildings more efficiently. Typically, we begin by inspecting furnaces, air-conditioning units, and heating and cooling ducts for efficient operation and compatibility with your heating and cooling needs. We then conduct a thorough inspection of the building itself, both inside and outside, for places where air can enter and escape. We focus on outside doors and windows, outside walls and the roof.

Within a week of our visit, we send a complete written report with an evaluation of your building's strengths and weaknesses. We also include a list of suggested upgrades with their estimated costs as well as estimated savings in heating/cooling costs. We follow up with a phone call to ensure that you understand each detail and to address any concerns you may have. An audit of a building of your size would take about eight hours to complete. We would charge $1500 for the audit, including the written report and follow-up call. Any further consulting you may require beyond that would be charged at our hourly rate of $175 an hour.

Please let me know if you have any further questions. You can reach me by phone at 492-0983. Call that same number if you would like to schedule an audit for your building. We are currently making appointments for next month. Thank you for contacting Westman.

Sincerely,

Kally Haze

Energy Consultant
What does Ms. Peace want to do ?

Question 24 of 26

Question 25 of 26

Westman Engergy Associates

54 East Putnam Avenue
Riverside

June 8, 20--

Peggie Peace
P.O. Box 16
Riverside

Dear Ms. Peace

Thank you for your letter of May 25. I am very happy to respond to your questions about our services. Westman Energy Associates conducts energy audits of businesses with the aim of helping our customers heat and cool their buildings more efficiently. Typically, we begin by inspecting furnaces, air-conditioning units, and heating and cooling ducts for efficient operation and compatibility with your heating and cooling needs. We then conduct a thorough inspection of the building itself, both inside and outside, for places where air can enter and escape. We focus on outside doors and windows, outside walls and the roof.

Within a week of our visit, we send a complete written report with an evaluation of your building's strengths and weaknesses. We also include a list of suggested upgrades with their estimated costs as well as estimated savings in heating/cooling costs. We follow up with a phone call to ensure that you understand each detail and to address any concerns you may have. An audit of a building of your size would take about eight hours to complete. We would charge $1500 for the audit, including the written report and follow-up call. Any further consulting you may require beyond that would be charged at our hourly rate of $175 an hour.

Please let me know if you have any further questions. You can reach me by phone at 492-0983. Call that same number if you would like to schedule an audit for your building. We are currently making appointments for next month. Thank you for contacting Westman.

Sincerely,

Kally Haze

Energy Consultant
How much will Ms. Peace pay if she gets the service as outlined in the letter ?

Question 25 of 26

Question 26 of 26

Westman Engergy Associates

54 East Putnam Avenue
Riverside

June 8, 20--

Peggie Peace
P.O. Box 16
Riverside

Dear Ms. Peace

Thank you for your letter of May 25. I am very happy to respond to your questions about our services. Westman Energy Associates conducts energy audits of businesses with the aim of helping our customers heat and cool their buildings more efficiently. Typically, we begin by inspecting furnaces, air-conditioning units, and heating and cooling ducts for efficient operation and compatibility with your heating and cooling needs. We then conduct a thorough inspection of the building itself, both inside and outside, for places where air can enter and escape. We focus on outside doors and windows, outside walls and the roof.

Within a week of our visit, we send a complete written report with an evaluation of your building's strengths and weaknesses. We also include a list of suggested upgrades with their estimated costs as well as estimated savings in heating/cooling costs. We follow up with a phone call to ensure that you understand each detail and to address any concerns you may have. An audit of a building of your size would take about eight hours to complete. We would charge $1500 for the audit, including the written report and follow-up call. Any further consulting you may require beyond that would be charged at our hourly rate of $175 an hour.

Please let me know if you have any further questions. You can reach me by phone at 492-0983. Call that same number if you would like to schedule an audit for your building. We are currently making appointments for next month. Thank you for contacting Westman.

Sincerely,

Kally Haze

Energy Consultant
The word upgrades in paragraph 2, line 2 is closest in meaning to

Question 26 of 26