Directions: You will see single and double reading passages followed by several questions. Each question has four answers. Choose the best answer question and fill in the corresponding oval on your answer sheet.

 4%

Question 1 of 24

Paul Jackson, president of the Mount Auburn Bank, announced yesterday afternoon that Joel Diana has been appointed as the bank's new directory of human resources. Ms. Diana has more than 25 year's experience in the banking industry. After completing her undergraduate degree, she worked for Halt and Levin, a local accounting firm. She left the firm after several years and started her banking career as teller at the Windsor Bank. She eventually worked her way up to a position as branch manager at the Riverside branch of that institution. Two years ago, she left that job to pursue a master's degree in human resource management at state University, which she completed last month. "She comes to us highly recommended both by her previous employers and by her instructors at the university, "says Mr. Jackson. Ms. Diana will begin her new job at the beginning of next year.

When did Ms. Diana complete her graduate degree?

Question 1 of 24

Question 2 of 24

Paul Jackson, president of the Mount Auburn Bank, announced yesterday afternoon that Joel Diana has been appointed as the bank's new directory of human resources. Ms. Diana has more than 25 year's experience in the banking industry. After completing her undergraduate degree, she worked for Halt and Levin, a local accounting firm. She left the firm after several years and started her banking career as teller at the Windsor Bank. She eventually worked her way up to a position as branch manager at the Riverside branch of that institution. Two years ago, she left that job to pursue a master's degree in human resource management at state University, which she completed last month. "She comes to us highly recommended both by her previous employers and by her instructors at the university, "says Mr. Jackson. Ms. Diana will begin her new job at the beginning of next year.

The word previous in line 9 is closet in meaning to

Question 2 of 24

Question 3 of 24

BECAUSE OF THE HOLIDAY, WEEKEND PARKING REGULATIONS WILL BE IN EFFECT THROUGHOUT THE CITY ALL DAY TOMORROW. THERE WILL BE NO CHARGE FOR  PARKING IN METERED PARKING PLACES; HOWEVER, DOWNTOWN PUBLIC PARKING GARAGES WILL BE CLOSED. SUBWAY AND BUSES WILL FOLLOW THE SUNDAY SCHEDULE, AND WEEKEND FARES AND SENIOR CITIZEN DISCOUNTS WILL BE IN EFFECT ALL DAY. CONTRACTION ON THE GREEN RIVER BRIDGE WILL BE SUSPENDED, BUT THE BRIDGE WILL REMAIN CLOSED.

What will be free tomorrow?

Question 3 of 24

Question 4 of 24

BECAUSE OF THE HOLIDAY, WEEKEND PARKING REGULATIONS WILL BE IN EFFECT THROUGHOUT THE CITY ALL DAY TOMORROW. THERE WILL BE NO CHARGE FOR  PARKING IN METERED PARKING PLACES; HOWEVER, DOWNTOWN PUBLIC PARKING GARAGES WILL BE CLOSED. SUBWAY AND BUSES WILL FOLLOW THE SUNDAY SCHEDULE, AND WEEKEND FARES AND SENIOR CITIZEN DISCOUNTS WILL BE IN EFFECT ALL DAY. CONTRACTION ON THE GREEN RIVER BRIDGE WILL BE SUSPENDED, BUT THE BRIDGE WILL REMAIN CLOSED.

Why will this be free?

Question 4 of 24

Question 5 of 24

 
Business Association Conference
Wednesday July 15 San Francisco, CA
Schedule of Presentations and Workshops
TimePlaceEventPresenter
8:30-9:00AuditoriumOpening RemarksPeter Berkins
9:15-10:15Conference RoomsRoom A: Business LawMonrole Johnson
Room B: Hiring PracticesJoe Flamini
10:30-11:30Conference RoomsRoom A: The Future of BusinessLucy Choi
Room B: Effective ManagementMichlle Jane
1130-12:30Exhibit HallExhibitsVarious
12:30-1:45LunchDining Roomn/a
2:00-4:00Conference RoomsRoom A: Contract NegotiationPeter Berkins
Room B: Local business tour*Pirre Allers
*Tour participants will gather in Room B, then proceed together to the hotel parking lot, where th tour bus will be waiting.
To: Peter Berkins

From: Monrole Johnson

Sent: July 7, 20xx, 10:00

Subject: Meeting at conference

Hi Peter,

I will be flying to San Francisco to attend the Business Association Conference next Friday, and I understand you will be there, too. I was hoping we could have a chance to meet sometime during the day Friday for about 30 minutes. I think we should take the opportunity to go over the project in person. Let me know when would be a good time for you. I will be giving  a workshop on business law, but other than that my schedule is flexible. Anytime before 6:00 would work for me. I can't stay later than that since I'm driving to Sacramento in the evening and don't want to arrive there too late. A colleague will be singing his book at a store there,and I want to attend. I'm looking forward to your presentation on contracts. I wouldn't miss that for anything. Perhaps we could have our meeting immediately afterward. Let me know what works best for you.

Monrole
How will Monrole get to San Francisco?

Question 5 of 24

Question 6 of 24

Business Association Conference
Wednesday July 15 San Francisco, CA
Schedule of Presentations and Workshops
TimePlaceEventPresenter
8:30-9:00AuditoriumOpening RemarksPeter Berkins
9:15-10:15Conference RoomsRoom A: Business LawMonrole Johnson
Room B: Hiring PracticesJoe Flamini
10:30-11:30Conference RoomsRoom A: The Future of BusinessLucy Choi
Room B: Effective ManagementMichlle Jane
1130-12:30Exhibit HallExhibitsVarious
12:30-1:45LunchDining Roomn/a
2:00-4:00Conference RoomsRoom A: Contract NegotiationPeter Berkins
Room B: Local business tour*Pirre Allers
*Tour participants will gather in Room B, then proceed together to the hotel parking lot, where th tour bus will be waiting.
To: Peter Berkins

From: Monrole Johnson

Sent: July 7, 20xx, 10:00

Subject: Meeting at conference

Hi Peter,

I will be flying to San Francisco to attend the Business Association Conference next Friday, and I understand you will be there, too. I was hoping we could have a chance to meet sometime during the day Friday for about 30 minutes. I think we should take the opportunity to go over the project in person. Let me know when would be a good time for you. I will be giving  a workshop on business law, but other than that my schedule is flexible. Anytime before 6:00 would work for me. I can't stay later than that since I'm driving to Sacramento in the evening and don't want to arrive there too late. A colleague will be singing his book at a store there,and I want to attend. I'm looking forward to your presentation on contracts. I wouldn't miss that for anything. Perhaps we could have our meeting immediately afterward. Let me know what works best for you.

Monrole
 

What does Monrole want to discuss with Peter?

Question 6 of 24

Question 7 of 24

Business Association Conference
Wednesday July 15 San Francisco, CA
Schedule of Presentations and Workshops
TimePlaceEventPresenter
8:30-9:00AuditoriumOpening RemarksPeter Berkins
9:15-10:15Conference RoomsRoom A: Business LawMonrole Johnson
Room B: Hiring PracticesJoe Flamini
10:30-11:30Conference RoomsRoom A: The Future of BusinessLucy Choi
Room B: Effective ManagementMichlle Jane
1130-12:30Exhibit HallExhibitsVarious
12:30-1:45LunchDining Roomn/a
2:00-4:00Conference RoomsRoom A: Contract NegotiationPeter Berkins
Room B: Local business tour*Pirre Allers
*Tour participants will gather in Room B, then proceed together to the hotel parking lot, where th tour bus will be waiting.
To: Peter Berkins

From: Monrole Johnson

Sent: July 7, 20xx, 10:00

Subject: Meeting at conference

Hi Peter,

I will be flying to San Francisco to attend the Business Association Conference next Friday, and I understand you will be there, too. I was hoping we could have a chance to meet sometime during the day Friday for about 30 minutes. I think we should take the opportunity to go over the project in person. Let me know when would be a good time for you. I will be giving  a workshop on business law, but other than that my schedule is flexible. Anytime before 6:00 would work for me. I can't stay later than that since I'm driving to Sacramento in the evening and don't want to arrive there too late. A colleague will be singing his book at a store there,and I want to attend. I'm looking forward to your presentation on contracts. I wouldn't miss that for anything. Perhaps we could have our meeting immediately afterward. Let me know what works best for you.

Monrole
What time is Monrole NOT available to meet Peter?

Question 7 of 24

Question 8 of 24

Business Association Conference
Wednesday July 15 San Francisco, CA
Schedule of Presentations and Workshops
TimePlaceEventPresenter
8:30-9:00AuditoriumOpening RemarksPeter Berkins
9:15-10:15Conference RoomsRoom A: Business LawMonrole Johnson
Room B: Hiring PracticesJoe Flamini
10:30-11:30Conference RoomsRoom A: The Future of BusinessLucy Choi
Room B: Effective ManagementMichlle Jane
1130-12:30Exhibit HallExhibitsVarious
12:30-1:45LunchDining Roomn/a
2:00-4:00Conference RoomsRoom A: Contract NegotiationPeter Berkins
Room B: Local business tour*Pirre Allers
*Tour participants will gather in Room B, then proceed together to the hotel parking lot, where th tour bus will be waiting.
To: Peter Berkins

From: Monrole Johnson

Sent: July 7, 20xx, 10:00

Subject: Meeting at conference

Hi Peter,

I will be flying to San Francisco to attend the Business Association Conference next Friday, and I understand you will be there, too. I was hoping we could have a chance to meet sometime during the day Friday for about 30 minutes. I think we should take the opportunity to go over the project in person. Let me know when would be a good time for you. I will be giving  a workshop on business law, but other than that my schedule is flexible. Anytime before 6:00 would work for me. I can't stay later than that since I'm driving to Sacramento in the evening and don't want to arrive there too late. A colleague will be singing his book at a store there,and I want to attend. I'm looking forward to your presentation on contracts. I wouldn't miss that for anything. Perhaps we could have our meeting immediately afterward. Let me know what works best for you.

Monrole
Where will Monrole probably be at 2:30 on the day of the conference?

Question 8 of 24

Question 9 of 24

Business Association Conference
Wednesday July 15 San Francisco, CA
Schedule of Presentations and Workshops
TimePlaceEventPresenter
8:30-9:00AuditoriumOpening RemarksPeter Berkins
9:15-10:15Conference RoomsRoom A: Business LawMonrole Johnson
Room B: Hiring PracticesJoe Flamini
10:30-11:30Conference RoomsRoom A: The Future of BusinessLucy Choi
Room B: Effective ManagementMichlle Jane
1130-12:30Exhibit HallExhibitsVarious
12:30-1:45LunchDining Roomn/a
2:00-4:00Conference RoomsRoom A: Contract NegotiationPeter Berkins
Room B: Local business tour*Pirre Allers
*Tour participants will gather in Room B, then proceed together to the hotel parking lot, where th tour bus will be waiting.
To: Peter Berkins

From: Monrole Johnson

Sent: July 7, 20xx, 10:00

Subject: Meeting at conference

Hi Peter,

I will be flying to San Francisco to attend the Business Association Conference next Friday, and I understand you will be there, too. I was hoping we could have a chance to meet sometime during the day Friday for about 30 minutes. I think we should take the opportunity to go over the project in person. Let me know when would be a good time for you. I will be giving  a workshop on business law, but other than that my schedule is flexible. Anytime before 6:00 would work for me. I can't stay later than that since I'm driving to Sacramento in the evening and don't want to arrive there too late. A colleague will be singing his book at a store there,and I want to attend. I'm looking forward to your presentation on contracts. I wouldn't miss that for anything. Perhaps we could have our meeting immediately afterward. Let me know what works best for you.

Monrole
 

What will Monrole do on Wednesday night?

Question 9 of 24

Question 10 of 24

July 30, 20--

Donie Maddox
Director of Marketing
The Golda Company
1809 Lyme Road
Newland, IL

Dear Mr. Maddox,

I have heard that there is an opening for a researcher in the Marketing Department, and my supervisor, Maida Parson, suggested that I contact you about applying for it. I have worked at Golda for three years now as an office assistant in the Accounting Department. I previously worked for a year at a small marketing firm called R-J Associates. That is the only marketing job experience I have, but I have a degree in marketing, which I completed last month. Now I would like to get a position in my field. Through my years working at Golda, I have become quite familiar with the way this company works, and i fell that I would have a great deal to offer Golda's Marketing Department.

I am enclosing my résumé and could also provide you with letters of reference from my university professors. Thank you for your attention. I look forward to hearing from you.

Sincerely,

Sharin Kath
Sharin Kath
August 8, 20--

Sharin Kath
Accounting Department
The Golda Company
1809 Lyme Road
Newland, IL

Dear Ms. Kath

Thank you for your letter expressing interest in applying for the position in the Marketing Department. I have spoken with Ms. Parson, who highly recommends you for the job. I have also shown your credentials to our head researcher, and we both agree that you would be a good asset to our department. Unfortunately, the position you are interested in is not an entrylevel job. We generally require at least twice the amount of marketing job experience that you have, as a minimum, for that type of position. Although you appear to have a good reference from your former employer, we feel that you are not yet qualified for the job. However, I anticipate that we will have an opening for a marketing assistant, possibly as soon as September. I will let you know when that position becomes available in case you might please accept my best wishes for your continued success.

Sincerely,

Donie Maddox
Director of Marketing
 

What job is Ms. Kath interested in applying for ?

Question 10 of 24

Question 11 of 24

July 30, 20--

Donie Maddox
Director of Marketing
The Golda Company
1809 Lyme Road
Newland, IL

Dear Mr. Maddox,

I have heard that there is an opening for a researcher in the Marketing Department, and my supervisor, Maida Parson, suggested that I contact you about applying for it. I have worked at Golda for three years now as an office assistant in the Accounting Department. I previously worked for a year at a small marketing firm called R-J Associates. That is the only marketing job experience I have, but I have a degree in marketing, which I completed last month. Now I would like to get a position in my field. Through my years working at Golda, I have become quite familiar with the way this company works, and i fell that I would have a great deal to offer Golda's Marketing Department.

I am enclosing my résumé and could also provide you with letters of reference from my university professors. Thank you for your attention. I look forward to hearing from you.

Sincerely,

Sharin Kath
Sharin Kath
August 8, 20--

Sharin Kath
Accounting Department
The Golda Company
1809 Lyme Road
Newland, IL

Dear Ms. Kath

Thank you for your letter expressing interest in applying for the position in the Marketing Department. I have spoken with Ms. Parson, who highly recommends you for the job. I have also shown your credentials to our head researcher, and we both agree that you would be a good asset to our department. Unfortunately, the position you are interested in is not an entrylevel job. We generally require at least twice the amount of marketing job experience that you have, as a minimum, for that type of position. Although you appear to have a good reference from your former employer, we feel that you are not yet qualified for the job. However, I anticipate that we will have an opening for a marketing assistant, possibly as soon as September. I will let you know when that position becomes available in case you might please accept my best wishes for your continued success.

Sincerely,

Donie Maddox
Director of Marketing
 

When did Ms. Kath finish her degree in marketing ?

Question 11 of 24

Question 12 of 24

July 30, 20--

Donie Maddox
Director of Marketing
The Golda Company
1809 Lyme Road
Newland, IL

Dear Mr. Maddox,

I have heard that there is an opening for a researcher in the Marketing Department, and my supervisor, Maida Parson, suggested that I contact you about applying for it. I have worked at Golda for three years now as an office assistant in the Accounting Department. I previously worked for a year at a small marketing firm called R-J Associates. That is the only marketing job experience I have, but I have a degree in marketing, which I completed last month. Now I would like to get a position in my field. Through my years working at Golda, I have become quite familiar with the way this company works, and i fell that I would have a great deal to offer Golda's Marketing Department.

I am enclosing my résumé and could also provide you with letters of reference from my university professors. Thank you for your attention. I look forward to hearing from you.

Sincerely,

Sharin Kath
Sharin Kath
August 8, 20--

Sharin Kath
Accounting Department
The Golda Company
1809 Lyme Road
Newland, IL

Dear Ms. Kath

Thank you for your letter expressing interest in applying for the position in the Marketing Department. I have spoken with Ms. Parson, who highly recommends you for the job. I have also shown your credentials to our head researcher, and we both agree that you would be a good asset to our department. Unfortunately, the position you are interested in is not an entrylevel job. We generally require at least twice the amount of marketing job experience that you have, as a minimum, for that type of position. Although you appear to have a good reference from your former employer, we feel that you are not yet qualified for the job. However, I anticipate that we will have an opening for a marketing assistant, possibly as soon as September. I will let you know when that position becomes available in case you might please accept my best wishes for your continued success.

Sincerely,

Donie Maddox
Director of Marketing
 

Who recommends Ms. Kath for the job ?

Question 12 of 24

Question 13 of 24

July 30, 20--

Donie Maddox
Director of Marketing
The Golda Company
1809 Lyme Road
Newland, IL

Dear Mr. Maddox,

I have heard that there is an opening for a researcher in the Marketing Department, and my supervisor, Maida Parson, suggested that I contact you about applying for it. I have worked at Golda for three years now as an office assistant in the Accounting Department. I previously worked for a year at a small marketing firm called R-J Associates. That is the only marketing job experience I have, but I have a degree in marketing, which I completed last month. Now I would like to get a position in my field. Through my years working at Golda, I have become quite familiar with the way this company works, and i fell that I would have a great deal to offer Golda's Marketing Department.

I am enclosing my résumé and could also provide you with letters of reference from my university professors. Thank you for your attention. I look forward to hearing from you.

Sincerely,

Sharin Kath
Sharin Kath
August 8, 20--

Sharin Kath
Accounting Department
The Golda Company
1809 Lyme Road
Newland, IL

Dear Ms. Kath

Thank you for your letter expressing interest in applying for the position in the Marketing Department. I have spoken with Ms. Parson, who highly recommends you for the job. I have also shown your credentials to our head researcher, and we both agree that you would be a good asset to our department. Unfortunately, the position you are interested in is not an entrylevel job. We generally require at least twice the amount of marketing job experience that you have, as a minimum, for that type of position. Although you appear to have a good reference from your former employer, we feel that you are not yet qualified for the job. However, I anticipate that we will have an opening for a marketing assistant, possibly as soon as September. I will let you know when that position becomes available in case you might please accept my best wishes for your continued success.

Sincerely,

Donie Maddox
Director of Marketing
 

How many years of experience are required for the job she wants ?

Question 13 of 24

Question 14 of 24

July 30, 20--

Donie Maddox
Director of Marketing
The Golda Company
1809 Lyme Road
Newland, IL

Dear Mr. Maddox,

I have heard that there is an opening for a researcher in the Marketing Department, and my supervisor, Maida Parson, suggested that I contact you about applying for it. I have worked at Golda for three years now as an office assistant in the Accounting Department. I previously worked for a year at a small marketing firm called R-J Associates. That is the only marketing job experience I have, but I have a degree in marketing, which I completed last month. Now I would like to get a position in my field. Through my years working at Golda, I have become quite familiar with the way this company works, and i fell that I would have a great deal to offer Golda's Marketing Department.

I am enclosing my résumé and could also provide you with letters of reference from my university professors. Thank you for your attention. I look forward to hearing from you.

Sincerely,

Sharin Kath
Sharin Kath
August 8, 20--

Sharin Kath
Accounting Department
The Golda Company
1809 Lyme Road
Newland, IL

Dear Ms. Kath

Thank you for your letter expressing interest in applying for the position in the Marketing Department. I have spoken with Ms. Parson, who highly recommends you for the job. I have also shown your credentials to our head researcher, and we both agree that you would be a good asset to our department. Unfortunately, the position you are interested in is not an entrylevel job. We generally require at least twice the amount of marketing job experience that you have, as a minimum, for that type of position. Although you appear to have a good reference from your former employer, we feel that you are not yet qualified for the job. However, I anticipate that we will have an opening for a marketing assistant, possibly as soon as September. I will let you know when that position becomes available in case you might please accept my best wishes for your continued success.

Sincerely,

Donie Maddox
Director of Marketing
 

What will Mr. Maddox do ?

Question 14 of 24

Question 15 of 24

MEMO 

To : All personnel
From : Mason More, Office Manager
Re : Workplace safety workshop
Date : November 17

On December 7, a workshop on workplace safety will be offered by Elvira Walters of the National Workplace Safety Commission. The workshop will take place in Conference Room 2 from 9 : 30 to 11 : 30. This workshop is required for all department heads and recommended for all staff members. Please let me know before November 22 if you plan to attend. Also, please let me know if you cannot attend at this time but are still interested. If there is enough interest, we will offer the workshop again at a later date. Finally, because the end of the year is fast approaching, let me take this opportunity to remind everyone that attendance at a minimum of three staff development workshops per year is required of all personnel. A schedule of upcoming workshops is posted outside my office.
To : mason_more@zipsys.com
From : synne_briggett@zipsys.com
Sent : 5 November 20--, 11 : 40
Subject : safety workshopHi, Mason,
I am very much interested in next month's workshop on workplace safety that was mentioned in the memo you sent out yesterday. I would like to attend it, so please put me on the list. After this workshop, I will have fulfilled my attendance requirement for this year. I would like you to know that I have found each workshop I attended to be very informative and worthwhile. Also, I would like to apologize in advance because I will probably arrive about 15 minutes late to the workplace safety workshop. I have to be downtown early that morning for a breakfast meeting, but it shouldn't last much past 9 : 00, and then I can catch the subway to the office. I hope a slightly late arrival won't be a problem.Thanks.Synne
 

Who has to attend the workshop ?

Question 15 of 24

Question 16 of 24

MEMO 

To : All personnel
From : Mason More, Office Manager
Re : Workplace safety workshop
Date : November 17

On December 7, a workshop on workplace safety will be offered by Elvira Walters of the National Workplace Safety Commission. The workshop will take place in Conference Room 2 from 9 : 30 to 11 : 30. This workshop is required for all department heads and recommended for all staff members. Please let me know before November 22 if you plan to attend. Also, please let me know if you cannot attend at this time but are still interested. If there is enough interest, we will offer the workshop again at a later date. Finally, because the end of the year is fast approaching, let me take this opportunity to remind everyone that attendance at a minimum of three staff development workshops per year is required of all personnel. A schedule of upcoming workshops is posted outside my office.
To : mason_more@zipsys.com
From : synne_briggett@zipsys.com
Sent : 5 November 20--, 11 : 40
Subject : safety workshopHi, Mason,
I am very much interested in next month's workshop on workplace safety that was mentioned in the memo you sent out yesterday. I would like to attend it, so please put me on the list. After this workshop, I will have fulfilled my attendance requirement for this year. I would like you to know that I have found each workshop I attended to be very informative and worthwhile. Also, I would like to apologize in advance because I will probably arrive about 15 minutes late to the workplace safety workshop. I have to be downtown early that morning for a breakfast meeting, but it shouldn't last much past 9 : 00, and then I can catch the subway to the office. I hope a slightly late arrival won't be a problem.Thanks.Synne
 

When did Synne Briggett write her e-mail message ?

Question 16 of 24

Question 17 of 24

MEMO 

To : All personnel
From : Mason More, Office Manager
Re : Workplace safety workshop
Date : November 17

On December 7, a workshop on workplace safety will be offered by Elvira Walters of the National Workplace Safety Commission. The workshop will take place in Conference Room 2 from 9 : 30 to 11 : 30. This workshop is required for all department heads and recommended for all staff members. Please let me know before November 22 if you plan to attend. Also, please let me know if you cannot attend at this time but are still interested. If there is enough interest, we will offer the workshop again at a later date. Finally, because the end of the year is fast approaching, let me take this opportunity to remind everyone that attendance at a minimum of three staff development workshops per year is required of all personnel. A schedule of upcoming workshops is posted outside my office.
To : mason_more@zipsys.com
From : synne_briggett@zipsys.com
Sent : 5 November 20--, 11 : 40
Subject : safety workshopHi, Mason,
I am very much interested in next month's workshop on workplace safety that was mentioned in the memo you sent out yesterday. I would like to attend it, so please put me on the list. After this workshop, I will have fulfilled my attendance requirement for this year. I would like you to know that I have found each workshop I attended to be very informative and worthwhile. Also, I would like to apologize in advance because I will probably arrive about 15 minutes late to the workplace safety workshop. I have to be downtown early that morning for a breakfast meeting, but it shouldn't last much past 9 : 00, and then I can catch the subway to the office. I hope a slightly late arrival won't be a problem.Thanks.Synne
 

What time will Synne Briggett probably arrive at the workshop ?

Question 17 of 24

Question 18 of 24

MEMO 

To : All personnel
From : Mason More, Office Manager
Re : Workplace safety workshop
Date : November 17

On December 7, a workshop on workplace safety will be offered by Elvira Walters of the National Workplace Safety Commission. The workshop will take place in Conference Room 2 from 9 : 30 to 11 : 30. This workshop is required for all department heads and recommended for all staff members. Please let me know before November 22 if you plan to attend. Also, please let me know if you cannot attend at this time but are still interested. If there is enough interest, we will offer the workshop again at a later date. Finally, because the end of the year is fast approaching, let me take this opportunity to remind everyone that attendance at a minimum of three staff development workshops per year is required of all personnel. A schedule of upcoming workshops is posted outside my office.
To : mason_more@zipsys.com
From : synne_briggett@zipsys.com
Sent : 5 November 20--, 11 : 40
Subject : safety workshopHi, Mason,
I am very much interested in next month's workshop on workplace safety that was mentioned in the memo you sent out yesterday. I would like to attend it, so please put me on the list. After this workshop, I will have fulfilled my attendance requirement for this year. I would like you to know that I have found each workshop I attended to be very informative and worthwhile. Also, I would like to apologize in advance because I will probably arrive about 15 minutes late to the workplace safety workshop. I have to be downtown early that morning for a breakfast meeting, but it shouldn't last much past 9 : 00, and then I can catch the subway to the office. I hope a slightly late arrival won't be a problem.Thanks.Synne
 

How many workshops has Synne Briggett already attended this year ?

Question 18 of 24

Question 19 of 24

MEMO 

To : All personnel
From : Mason More, Office Manager
Re : Workplace safety workshop
Date : November 17

On December 7, a workshop on workplace safety will be offered by Elvira Walters of the National Workplace Safety Commission. The workshop will take place in Conference Room 2 from 9 : 30 to 11 : 30. This workshop is required for all department heads and recommended for all staff members. Please let me know before November 22 if you plan to attend. Also, please let me know if you cannot attend at this time but are still interested. If there is enough interest, we will offer the workshop again at a later date. Finally, because the end of the year is fast approaching, let me take this opportunity to remind everyone that attendance at a minimum of three staff development workshops per year is required of all personnel. A schedule of upcoming workshops is posted outside my office.
To : mason_more@zipsys.com
From : synne_briggett@zipsys.com
Sent : 5 November 20--, 11 : 40
Subject : safety workshopHi, Mason,
I am very much interested in next month's workshop on workplace safety that was mentioned in the memo you sent out yesterday. I would like to attend it, so please put me on the list. After this workshop, I will have fulfilled my attendance requirement for this year. I would like you to know that I have found each workshop I attended to be very informative and worthwhile. Also, I would like to apologize in advance because I will probably arrive about 15 minutes late to the workplace safety workshop. I have to be downtown early that morning for a breakfast meeting, but it shouldn't last much past 9 : 00, and then I can catch the subway to the office. I hope a slightly late arrival won't be a problem.Thanks.Synne
 

Where will Synne breakfast meeting take place ?

Question 19 of 24

Question 20 of 24

NOTICE OF WARRANTY

Paper Moon 2002 Deluxe office Paper Shredder

Paper Moon, Inc. warrants to the original purchaser of this product that it is free form defects for one year from the date of purchase. We will repair any manufacturing defects, or if we deem repair to be impracticable, we will replace the entire product with a new one. Repair or replacement are guaranteed only when the product has not been mishandled and has been used according to our instructions. Products that have been dropped or thrown or to which any item other than paper, such as staples, paper clips, or pieces of plastic, have been introduced are not covered by the terms of this warranty.
When returning a product for repair, please enclose it in its original packaging and include a purchase receipt and the model number. Customers will be charged for any repairs outside the limits of this warranty.
April 1, 20--

Customer Service Department
Paper Moon, Inc.
17 Main Street
Harlow's Junction, OH 43327

Dear Customer Service,

I was excited about my recent purchase of a Paper Moon 2002 Deluxe Office Paper Shredder. Many sensitive financial reports come through my office, so reliable and durable paper shredder is a necessity for me. I chose the Paper Moon 2002 Deluxe because I read many good reviews of it online and in consumer magazines. At first it lived up to its reputation, shredding large volumes of paper without a glitch. At one point, I even spilled a box of paper clips into it, but that didn't appear to slow it down. Then last week it completely stopped, and I have not been able to get it going again. I have to say I am not pleased about this at all. I have owned this machine only since the beginning of February. I would expect that a machine with such a good reputation would last a good deal longer. I am returning the machine herewith, wrapped up in a brand new box. The receipt, including place and date of purchase and the machine's model number, are enclosed. Please send me my refund as soon as possible. Thank you.

Sincerely,

Arick Aston
Arick Aston
 

When did the customer buy his paper shredder ?

Question 20 of 24

Question 21 of 24

NOTICE OF WARRANTY

Paper Moon 2002 Deluxe office Paper Shredder

Paper Moon, Inc. warrants to the original purchaser of this product that it is free form defects for one year from the date of purchase. We will repair any manufacturing defects, or if we deem repair to be impracticable, we will replace the entire product with a new one. Repair or replacement are guaranteed only when the product has not been mishandled and has been used according to our instructions. Products that have been dropped or thrown or to which any item other than paper, such as staples, paper clips, or pieces of plastic, have been introduced are not covered by the terms of this warranty.
When returning a product for repair, please enclose it in its original packaging and include a purchase receipt and the model number. Customers will be charged for any repairs outside the limits of this warranty.
April 1, 20--

Customer Service Department
Paper Moon, Inc.
17 Main Street
Harlow's Junction, OH 43327

Dear Customer Service,

I was excited about my recent purchase of a Paper Moon 2002 Deluxe Office Paper Shredder. Many sensitive financial reports come through my office, so reliable and durable paper shredder is a necessity for me. I chose the Paper Moon 2002 Deluxe because I read many good reviews of it online and in consumer magazines. At first it lived up to its reputation, shredding large volumes of paper without a glitch. At one point, I even spilled a box of paper clips into it, but that didn't appear to slow it down. Then last week it completely stopped, and I have not been able to get it going again. I have to say I am not pleased about this at all. I have owned this machine only since the beginning of February. I would expect that a machine with such a good reputation would last a good deal longer. I am returning the machine herewith, wrapped up in a brand new box. The receipt, including place and date of purchase and the machine's model number, are enclosed. Please send me my refund as soon as possible. Thank you.

Sincerely,

Arick Aston
Arick Aston
 

What does the customer shred in his paper shredder ?

Question 21 of 24

Question 22 of 24

NOTICE OF WARRANTY

Paper Moon 2002 Deluxe office Paper Shredder

Paper Moon, Inc. warrants to the original purchaser of this product that it is free form defects for one year from the date of purchase. We will repair any manufacturing defects, or if we deem repair to be impracticable, we will replace the entire product with a new one. Repair or replacement are guaranteed only when the product has not been mishandled and has been used according to our instructions. Products that have been dropped or thrown or to which any item other than paper, such as staples, paper clips, or pieces of plastic, have been introduced are not covered by the terms of this warranty.
When returning a product for repair, please enclose it in its original packaging and include a purchase receipt and the model number. Customers will be charged for any repairs outside the limits of this warranty.
April 1, 20--

Customer Service Department
Paper Moon, Inc.
17 Main Street
Harlow's Junction, OH 43327

Dear Customer Service,

I was excited about my recent purchase of a Paper Moon 2002 Deluxe Office Paper Shredder. Many sensitive financial reports come through my office, so reliable and durable paper shredder is a necessity for me. I chose the Paper Moon 2002 Deluxe because I read many good reviews of it online and in consumer magazines. At first it lived up to its reputation, shredding large volumes of paper without a glitch. At one point, I even spilled a box of paper clips into it, but that didn't appear to slow it down. Then last week it completely stopped, and I have not been able to get it going again. I have to say I am not pleased about this at all. I have owned this machine only since the beginning of February. I would expect that a machine with such a good reputation would last a good deal longer. I am returning the machine herewith, wrapped up in a brand new box. The receipt, including place and date of purchase and the machine's model number, are enclosed. Please send me my refund as soon as possible. Thank you.

Sincerely,

Arick Aston
Arick Aston
 

How does the customer feel about the paper shredder now ?

Question 22 of 24

Question 23 of 24

NOTICE OF WARRANTY

Paper Moon 2002 Deluxe office Paper Shredder

Paper Moon, Inc. warrants to the original purchaser of this product that it is free form defects for one year from the date of purchase. We will repair any manufacturing defects, or if we deem repair to be impracticable, we will replace the entire product with a new one. Repair or replacement are guaranteed only when the product has not been mishandled and has been used according to our instructions. Products that have been dropped or thrown or to which any item other than paper, such as staples, paper clips, or pieces of plastic, have been introduced are not covered by the terms of this warranty.
When returning a product for repair, please enclose it in its original packaging and include a purchase receipt and the model number. Customers will be charged for any repairs outside the limits of this warranty.
April 1, 20--

Customer Service Department
Paper Moon, Inc.
17 Main Street
Harlow's Junction, OH 43327

Dear Customer Service,

I was excited about my recent purchase of a Paper Moon 2002 Deluxe Office Paper Shredder. Many sensitive financial reports come through my office, so reliable and durable paper shredder is a necessity for me. I chose the Paper Moon 2002 Deluxe because I read many good reviews of it online and in consumer magazines. At first it lived up to its reputation, shredding large volumes of paper without a glitch. At one point, I even spilled a box of paper clips into it, but that didn't appear to slow it down. Then last week it completely stopped, and I have not been able to get it going again. I have to say I am not pleased about this at all. I have owned this machine only since the beginning of February. I would expect that a machine with such a good reputation would last a good deal longer. I am returning the machine herewith, wrapped up in a brand new box. The receipt, including place and date of purchase and the machine's model number, are enclosed. Please send me my refund as soon as possible. Thank you.

Sincerely,

Arick Aston
Arick Aston
 

What did the customer neglect to include when returning the shredder ?

Question 23 of 24

Question 24 of 24

NOTICE OF WARRANTY

Paper Moon 2002 Deluxe office Paper Shredder

Paper Moon, Inc. warrants to the original purchaser of this product that it is free form defects for one year from the date of purchase. We will repair any manufacturing defects, or if we deem repair to be impracticable, we will replace the entire product with a new one. Repair or replacement are guaranteed only when the product has not been mishandled and has been used according to our instructions. Products that have been dropped or thrown or to which any item other than paper, such as staples, paper clips, or pieces of plastic, have been introduced are not covered by the terms of this warranty.
When returning a product for repair, please enclose it in its original packaging and include a purchase receipt and the model number. Customers will be charged for any repairs outside the limits of this warranty.
April 1, 20--

Customer Service Department
Paper Moon, Inc.
17 Main Street
Harlow's Junction, OH 43327

Dear Customer Service,

I was excited about my recent purchase of a Paper Moon 2002 Deluxe Office Paper Shredder. Many sensitive financial reports come through my office, so reliable and durable paper shredder is a necessity for me. I chose the Paper Moon 2002 Deluxe because I read many good reviews of it online and in consumer magazines. At first it lived up to its reputation, shredding large volumes of paper without a glitch. At one point, I even spilled a box of paper clips into it, but that didn't appear to slow it down. Then last week it completely stopped, and I have not been able to get it going again. I have to say I am not pleased about this at all. I have owned this machine only since the beginning of February. I would expect that a machine with such a good reputation would last a good deal longer. I am returning the machine herewith, wrapped up in a brand new box. The receipt, including place and date of purchase and the machine's model number, are enclosed. Please send me my refund as soon as possible. Thank you.

Sincerely,

Arick Aston
Arick Aston
 

How will the customer service department probably respond ?

Question 24 of 24